Marketing Talent Inc

Job Description


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Client Engagement Manager
Date Added
23/10/2017
Location
Charlotte
Type
Direct Hire
Salary
0
Experience Required
3 Years
Job Id
489
Job Contact
Amy Stein
Email


Position Overview 

  • Client Engagement (CE) Manager who will be a core team member of Client Engagement with both internal and client-facing responsibilities. 
  • Primary functions include support case management, user training, client relationship management/support, monitoring of day-to-day our clients platform operations and usage, and coordination with Technology for project development, management and implementation. 
  • As part of the Client Engagement team, this position requires a great capacity to take initiative, an ability to consistently deliver above expectation, a passion for continuous improvement, and a willingness to work hard and be rewarded. 


Responsibilities

  • Prepare and manage client project plans that will successfully deliver application features and marketing reports. This includes: coordinating project deliverables; establishing and maintain processes to manage client scope of work; identify and manage project issues; set project quality and performance standards; assess and manage risk over the project lifecycle; and report weekly on progress and deliverables against plan to our client's internal team and client stakeholders. 
  • Provide client requirements documentation and analysis for key client implementation deliverables, as well as documentation for new or improved functionality discovered from application users and client stakeholders. 
  • Develop and manage data collection processes that help ensure efficient internal operations while maintaining client-reporting quality. Areas included data collection, importing, standardization routines and client report QA. 


Qualifications

  • Must be a self-starter and willing to take the initiative to learn how our Platform is designed and used by our Clients. Must be able to think like a client system user. Key to this qualification is being able to translate client decision making needs into application features and decision-making reports, dashboards, and reporting criteria. 
  • Exceptional analytical and problem solving skills, and experience applying these skills to resolve application design considerations and client business issues. 
  • Strong communications skills — both written and verbal — and the ability to work well with internal functions and varying levels of client-side management. 
  • Must be detail oriented, committed to quality, and client focused, all while being flexible and entrepreneurial in a fast-paced work environment. To be successful, this position requires someone wanting to take the initiative with macro direction. 
  • Must have strong working knowledge of Microsoft Office, especially Excel and PowerPoint. Access a plus. 
  • Bachelors Degree or equivalent with a minimum of 3-5 years related experience. Willingness to travel (estimated at 10-15%). 


Salary commensurate with experience FTE benefits include health and dental plan, flexible work schedule, generous benefits, on-going professional development, and opportunity to directly impact and shape a fast-growing software/marketing services company. 

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